Airlines staff

ICTE International College of Technical Education. Head Office : Office # 27, Second Floor, Maryam Shadi Hall Plaza (Airies Plaza), Shamsabad, Murree Road, Rawalpindi, Pakistan 46000. Email : info@icollegete.com Contact : 051-6122937, 0311-5193625, 0092-335-4176949 An airline ticket is a document granted by a carrier or travel agency to a passenger as a confirmation that a person has bought a seat on a flight. It can exist in two forms — paper and electronic (e-ticket). Today, you’ll most likely deal with a digital version, while hard copies are becoming museum artifacts.No matter the form, the air ticket performs several important functions.It seals the deal between a passenger and an airline, establishing rights and responsibilities on both sides. The ticket documents whether and under what conditions a assenger can modify an itinerary, cancel a flight, or receive a refund.It serves as a travel document, ensuring that an airline will provide a seat and services included in the fare for a ticket owner. On the other hand, carriers use a document as a source of information about the passenger and the booking.It manages relationships between multiple airlines involved in one journey (if this is the case). To be more precise, it outlines the responsibilities of the validating carrier which issued the ticket and the operating carrier or carriers which perform the flight.Speaking of flights, conducted by several airlines, only one of them owns a ticket at any given moment. This possession makes the airline responsible for the passenger and updating their status (checked-in, boarded, flown, etc.).IT tickets address a variety of areas, so it’s helpful to categorize them. Categorization allows your IT organization to route tickets to the appropriate staff, streamline workflows, and to track trends.Your IT team categorizes tickets based on your business needs. Some popular types of IT ticket categories include the following. Feature requests: When your IT services lack a feature that can benefit users or grow the business, that feature is collected in a feature request ticket. Feature requests highlight what’s needed and why, and can come from customers or anywhere within the organization.After booking, your PNR (with its TST attached) is sent to a ticketing server which automatically checks the information and issues the e-ticket. The booking is now ticketed, and the seat is officially yours!In most cases, ticketing happens immediately after booking though this isn’t always the case. PNRs can also be queued for ticketing with a pre-defined date and time for the ticket to be issued. In certain situations, like waitlisted bookings, open-return flights or overbooking, the booking and ticket process works a bit differently, but that is for another article! Requirements to issue airline tickets Ticketing’s fundamental role in the airline industry means that it's highly controlled and many airlines tight restrictions on exactly who can issue tickets on their behalf. This is mainly an issue of money.Airlines want a worldwide network of agents and booking sites selling their tickets, but they also want to make sure that this happens in a controlled way and, most importantly, that they get paid. This led to the creation of large accrediting organizations that act as payment mediators between airlines and agents – the airlines get a guarantee of payment from all agents selling their tickets and the agents, in return, can sell tickets for those airlines. This means that sellers need accreditation to issue tickets on behalf of an airline. Worldwide, there are two major organizations offering ticketing accreditation: International Air Transport Association (IATA) IATA is the world’s largest international airline association, with close to 300 member airlines in over 170 countries. Among many other functions, IATA runs the Billing and Settlement Plan (BSP), a payment processing system that collects and distributes payments and commissions among member airlines and agents. In order to issue tickets for any IATA airline, all agents registered outside of the US need to have IATA accreditation. Airlines Reporting Corporation (ARC) The ARC is a similar organization for agents registered in the United States or US territories and boasts over 200 member airlines. The ARC’s main role is to mediate payments between agents and airlines via its own payment processor. All US-registered agents need ARC accreditation to issue tickets for its member airlines.So, does this mean you need IATA or ARC accreditation to start building your booking business? Well, if you want to issue tickets directly, yes. However, in the next section we’ll cover how you can handle ticket issuance without the difficulty and expense of accreditation.

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